Pay Your Bill
MyMeter
Outage Map
Follow Us on Social:
Water
Water Quality Report
MyMeter
Water Rules, Rates, & Connection Charges
Cross Connection Control Program
Hydrant Permit Form
Galvanized Water Service Line Replacement
Service Line Replacement Agreement
Electric
Safety
Load Shedding Power Outages
MyMeter
Electric Rules & Regulations
Electric Rates
Street & Security Light Rates
Net Metering
Power Factor
Electric Vehicle Charging Locations
Resources
Forms
Electric Service Application Form
Service Line Replacement Agreement
Customer Information Survey Form
ACH Payment Form
Residential Budget Signup Form
FOIA Requests
Hydrant Meter / RPZ Checkout Form
Programs
Payment Assistance
Community Grant Program
Electric Vehicle Charger Rebate Program
Energy Smart Incentive Program
Virtual Home Assessment Program
Holiday Power Dollars
Reports & News
Energy Waste Reduction and Renewable Energy Plan Summary Report
Water Quality Report
Projected 2024 Energy Portfolio Fuel Composition
About
About Us
Financials
Board Meeting Minutes
Community Impact
Employment Opportunities
Customer Services
Contact Us
Load Shedding Power Outages
Report a Problem
Visitor Online Check-in
Pay Options
Billing FAQs
Start, Stop or Transfer Service
When Electric Service Is Interrupted
Meter Read Change
News
Pay Your Bill
MyMeter
Outage Map
Follow Us on Social:
(616) 772-6212
Regular Hours
M-F: 8am-4pm
Office Hours
(616) 772-2001
After Hours Emergency
REPORT A PROBLEM
Water
Water Quality Report
MyMeter
Water Rules, Rates, & Connection Charges
Cross Connection Control Program
Hydrant Permit Form
Galvanized Water Service Line Replacement
Service Line Replacement Agreement
Electric
Safety
Load Shedding Power Outages
MyMeter
Electric Rules & Regulations
Electric Rates
Street & Security Light Rates
Net Metering
Power Factor
Electric Vehicle Charging Locations
Resources
Forms
Electric Service Application Form
Service Line Replacement Agreement
Customer Information Survey Form
ACH Payment Form
Residential Budget Signup Form
FOIA Requests
Hydrant Meter / RPZ Checkout Form
Programs
Payment Assistance
Community Grant Program
Electric Vehicle Charger Rebate Program
Energy Smart Incentive Program
Virtual Home Assessment Program
Holiday Power Dollars
Reports & News
Energy Waste Reduction and Renewable Energy Plan Summary Report
Water Quality Report
Projected 2024 Energy Portfolio Fuel Composition
About
About Us
Financials
Board Meeting Minutes
Community Impact
Employment Opportunities
Customer Services
Contact Us
Load Shedding Power Outages
Report a Problem
Visitor Online Check-in
Pay Options
Billing FAQs
Start, Stop or Transfer Service
When Electric Service Is Interrupted
Meter Read Change
News
Report a Problem
Report a Problem
Use the following form to report a non-urgent problem.
Other types of problems:
*
Electric Interruption
Water Interruption
Other
Name/Business
*
Phone
*
Account Number
Address
*
Street Address
Address Line 2
Please describe the problem you’re experiencing (Ex. power out, lines down, etc.)
*
CAPTCHA
Δ
EMERGENCY
Water or Electric Service Interruption
OUTAGE MAP
REPORT A PROBLEM
During Office Hours:
Mon – Fri, 8:00am – 5:00pm
616.772.6212
After Hours Phone:
616.772.2001
Heads Up! Our Customer Service Office will be closed Dec. 24 & 25, as well as Jan 1st. If you have a utility emergency, call 616.772.2001. Have a happy and safe holiday!
